Cancellation Policy

1. Appointment Confirmation

All appointments at The Klinique are confirmed upon booking. We operate by appointment only to ensure each patient receives the time and attention they deserve. Please arrive on time for your scheduled appointment.

2. Cancellation Notice

We kindly require at least 24 hours' notice for any cancellation or rescheduling of appointments. This allows us to offer your slot to another patient in need of care.

• 24+ hours notice: Full cancellation with no penalty. Deposits may be carried forward to a rescheduled appointment.
• Less than 24 hours notice: Cancellation fee may apply. Deposits may be forfeited.
• No-show (no notice): The appointment deposit is non-refundable. A new deposit will be required for future bookings.

3. Rescheduling

Appointments may be rescheduled with at least 24 hours' notice at no additional cost. Rescheduling requests made less than 24 hours before the appointment are subject to availability and may incur a rescheduling fee.

Each confirmed booking may be rescheduled a maximum of two (2) times. Further rescheduling may require a new booking and deposit.

4. Deposits

Certain treatments or packages require a non-refundable reservation deposit to confirm your appointment. Deposit amounts vary by treatment type and will be communicated at the time of booking.

Deposits are applied toward the cost of your treatment on the day of your appointment.

5. Late Arrivals

Patients who arrive more than 15 minutes late may have their appointment shortened or rescheduled to respect other patients' time. Full service fees still apply. Please contact us as soon as possible if you are running late.

6. Clinic-Initiated Cancellations

In the rare event that The Klinique must cancel an appointment, we will notify you as early as possible and offer to reschedule at no additional cost or issue a full refund of any deposit paid.

7. Package & Promo Bookings

Appointments booked using packages or promotional vouchers are subject to the same cancellation policy. Missed sessions from packages due to no-shows are considered forfeited and cannot be recovered.

8. Refund Policy

Treatments that have been started or completed are non-refundable. If you are dissatisfied with your experience, please contact us within 7 days so we can address your concerns appropriately.

9. How to Cancel or Reschedule

To cancel or reschedule your appointment, please contact us through:

• Instagram DM: @thekliniqueph
• Facebook: The Klinique by Dr. Khuryl
• Patient Portal: Log in and manage your booking from your dashboard

10. Amendments

The Klinique reserves the right to modify this Cancellation Policy at any time. Changes will be effective immediately upon posting. Please review this policy before each booking.